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Contact customer service to start an investigation with the courier. Refund or replacement will be processed once the courier confirms the parcel is lost.

What should I do if my parcel is lost in transit?

Shipping

How long does it take to ship an order?

What happens if my order qualifies for free shipping?

Who is responsible for seam splits?

How are shipping costs calculated?

What are the domestic transit times?

What are the international transit times?

Can the delivery address be changed?

Does Experience Vinyl ship to P.O. boxes and military addresses?

What should I do if my delivery time exceeds the forecasted time?

What should I do if my parcel is damaged in transit?

Are sales tax and import duties included?

How do I return a product?

Can international orders be exchanged?

What is the return policy for change of mind?

What is the return policy duration?

What are the conditions for a return?

Are there any non-returnable items?

How will I be notified about my refund status?

What should I do if my refund is late or missing?

What items can be replaced?

Can gifts be exchanged?

Returns

What happens if there is a stock discrepancy?

What happens if an item is out of stock?

How can I track my order?

Can I cancel my order before it is dispatched?

Are parcels insured?

How can I contact customer service?

Order Changes

Products and Orders

What should I do if my parcel is lost in transit?Updated 4 months ago