Returns
Returns and Exchanges questions at Experience Vinyl
Can international orders be exchanged?
No, international orders cannot be exchanged for any reason.
What is the return policy for change of mind?
Returns due to change of mind are accepted within 30 days of receipt if the item is in original packaging, unused, and in resellable condition. Return shipping is at the customer's expense, and refunds are processed as store credit.
What is the return policy duration?
30 days from the date of purchase.
What are the conditions for a return?
Item must be unused, in the same condition, and in the original packaging.
Are there any non-returnable items?
Gift cards, downloadable software products.
How will I be notified about my refund status?
You will receive an email notification upon receipt and inspection of the returned item, informing you of the approval or rejection of your refund.
What should I do if my refund is late or missing?
Check your bank account, contact your credit card company, and bank. If the refund is still not received, contact [email protected].
What items can be replaced?
Only defective or damaged items can be replaced with the same item.
Can gifts be exchanged?
Yes, gifts can be exchanged for another item (shipping charges may apply). Holiday gifts can be exchanged by January 31st (Shipping charges may apply)