Products and Orders
Product and Order questions at Experience Vinyl
What happens if there is a stock discrepancy?
If an item is out of stock, the available items will be shipped, and you will be contacted to either await restocking or process a refund for the backordered item.
What happens if an item is out of stock?
The order will be dispatched once the item is available. Existing items in the order will be reserved.
How can I track my order?
Customers will receive a tracking link upon dispatch to follow the progress of their shipment. You can also head to our FAQ or our Chat widget page to track and manage your orders!. Keep in mind that all in-stock orders ship in 1-5 business days.
Can I cancel my order before it is dispatched?
Yes, cancellations are accepted before the order is dispatched. If already dispatched, refer to the refund policy.
Are parcels insured?
Yes, parcels are insured for loss and damage up to the value stated by the courier.
How can I contact customer service?
Submit an enquiry at https://experiencevinyl.com/pages/contact-us.
Order Changes
We can definitely make any changes to your order, please email us at [email protected] or by calling us at 212-301-0560 (Please keep in mind that the order changes have to be made before shipping). The free shipping eligibility is from $99.99